Guest House Safety Protocols for COVID-19

The health and safety of our guests and staff are of paramount importance to us and we will follow the COVID-19 guidelines provided by the State of Connecticut, OSHA and the CDC.

Guest House Covid-19 Safety Policy
Effective August 1, 2021 – Valid Through November 30, 2021

This interim policy will be reviewed periodically going forward to keep up with new guidance and guest concerns/interest.

Vaccination carries the strongest possible recommendation from Guest House,
but it is not mandated for guests.

Mask wearing is required at Guest House for all people in all indoor spaces, except private bedrooms & workspaces, as per CDC recommendations  (Aug 13, 2021).

General

  • Guest House will ensure group compatibility with preferred safety levels to the extent possible.
  • Guest House will minimize exposure between groups by staggering mealtimes, assigning guests bedrooms near their corresponding meeting space(s), etc.
  • All guests must self-certify via electronic check-in form that they are either fully vaccinated or have taken a PCR Covid-19 test with a confirmed “negative” result within 72 hours prior to arrival.
  • At check-in, Group Coordinators will certify in writing that the entire group is either fully vaccinated or that each non-vaccinated guest has taken a PCR Covid-19 test with a confirmed “negative” result within 72 hours prior to arrival.

Fully Vaccinated Guests must:

  • Show proof of vaccination to the group coordinator before arrival at Guest House; and,
  • Remain masked indoors at all times.

Unvaccinated Guests must:

  • Test negative with a PCR Covid-19 test within 72 hours of arrival and show test results to the group coordinator;
  • Remain masked indoors at all times;
  • Socially distance, especially when eating and whenever masks are removed; and,
  • Book a single occupancy room unless someone in their own pod requests to share a room with the Unvaccinated Guest.

All Staff must:

  • Show proof of vaccination status to HR; and,
  • Remain masked indoors at all times.

Frequently Asked Questions:

Is Covid-19 Vaccination required to retreat at Guest House?

Vaccination carries the strongest possible recommendation from Guest House, but it is not mandated for guests.

Is there a pre-arrival health screening for guests?

Yes, all guests are required to complete our online check-in form with electronic signature no sooner than 24 hours before arriving on site. This includes a health assessment, a general liability waiver, and safety agreement.

Are your staff required to conduct daily health screenings?

Yes, all our staff are required to do a self-assessment daily before coming to work. Staff are also following strict hygiene protocols.

Are there Travel Restrictions?

There are currently no travel restrictions in place in CT. However, we strongly urge all guests to review the guidance available from CT before coming to Guest House.

Will there be a registration or check-in desk when I arrive?

The front desk is open and operating, but in a minimal, socially distanced manner with plexiglass separators. After completing your online-check in form you will need to stop by the front desk to receive your guest room key. All other parts of the check-in process are handled by an online check-in form that you will receive via email. We ask that guests complete this form no sooner than 24 hours before their arrival.

Can I visit the front desk for help? Is the gift store open?

Yes, our Guest Services desk, located in the Front Lobby, is open as usual for guest concerns. Yes, our Gift Store is open with the expectation that all shoppers use hand sanitizer before touching any items.

Are guests and staff required to wear face masks while at Guest House?

Mask wearing is required at Guest House for all people in all indoor spaces, except private bedrooms & workspaces, as per CDC recommendations  (Aug 13, 2021).

Guests and staff must commit to wearing a mask in an appropriate manner (must cover both mouth and nose).

Can I share a room with someone?

Yes, if you are both vaccinated or from the same household/pod. Unvaccinated guests must book a single occupancy room unless someone from their own household/pod desires to share a room with them.

Do bedrooms and meeting spaces have fresh air access?

Yes, all of our guest bedrooms, meeting rooms and dining rooms have windows or doors with screens that may be opened to bring fresh air in. As this is potentially damaging to our equipment, we ask that this is done minimally.

What are your cleaning protocols?

We are following CT.gov and CDC recommendations and are using EPA approved non-toxic cleaning products. We are paying special attention to high-touch areas and communal areas such as bathrooms, which are cleaned frequently throughout the day.

Is the dining room still self-serve?

We are not currently allowing self-service at the buffet, but our exceptional staff are available to serve guests. Food is kept behind a plexiglass buffet cover, and staff will be wearing gloves and masks. All guests are required to wash their hands and/or use hand sanitizer before entering the dining room.

Our beverage service is self-serve, as allowed by the State of CT. Hand sanitizer and cleaning wipes are always available at the station, and staff are cleaning high-touch areas frequently.

If preferred, our outdoor deck is available in fair weather. All of our chefs and cooks are fully trained as ServSafe certified food providers.

Guests can still bring their own supplemental food and snacks, but since they are placed in a shared refrigerator, we ask that you use zippered, labeled bags for storage, and wash hands and/or use hand sanitizer before retrieving items.

How are laundry and linens being handled?

For your arrival, each guest bedroom is prepared with a sanitized sheet set, blanket and bed coverlet. Laundry is covered while in storage. Our laundry service is generally compliant with standards set by OSHA.

What should I do if I suddenly do not feel well while at Guest House? What are your protocols if someone is experiencing COVID-like symptoms?

Guests are asked to inform the emergency contact for their group if not feeling well. Should a guest begin to exhibit potential COVID symptoms, they are asked to stay in their bedroom and notify the emergency contact for the group, who will alert a Guest House staff person. The guest will be supported to leave our site to seek more immediate, local medical care or to return home.

Is the fitness center available?

The fitness center is temporarily closed.

Who can I contact if I have additional questions?

Send your questions to info@guesthousecenter.org.