Guest House Safety Protocols for COVID-19
As of October 1, 2020, we are re-opening our facility on a limited basis for in-person group and personal retreats. The health and safety of our guests and staff are of paramount importance to us and we will follow the COVID-19 guidelines provided by the State of Connecticut, OSHA and the CDC.
Frequently Asked Questions:
Are there Travel Restrictions?
For guests traveling from other states, we ask that you refer to the CT Travel Guidelines when planning your trip, as a number of states are still subject to restrictions. If traveling from a restricted state you will be required to fill out a travel form and follow all state guidelines for travel.
Is there a pre-arrival health screening for guests?
Yes, all guests are required to complete our online check-in form with electronic signature no sooner than 24 hours before arriving on site. This includes a health assessment, a general liability waiver, and safety agreement.
Are your staff required to conduct daily health screenings?
Yes, all our staff are required to do a self-assessment daily and take their temperature before clocking in for work. Staff are also following strict hygiene protocols.
Will there be a registration or check-in desk when I arrive?
The front desk is open and operating, but in a minimal, socially distanced manner with plexiglass separators. After completing your online-check in form you will need to stop by the front desk to receive your guest room key. All other parts of the check-in process are handled by an online check-in form that you will receive via email. We ask that guests complete this form no sooner than 24 hours before their arrival.
Can I visit the front desk for help? Is the gift store open?
Yes, our Guest Services desk, located in the Front Lobby, is open as usual for guest concerns. Yes, our Gift Store is open with the expectation that all shoppers use hand sanitizer before touching any items.
Are guests and staff required to wear face masks while at Guest House?
Guests and staff must commit to wearing a mask in an appropriate manner (must cover both mouth and nose). Masks must be worn in retreat public spaces at all times, except when sitting down to eat. Guests should plan to bring their own mask(s). We recommend bringing enough masks for the duration of your visit.
Are guests being housed in adjacent rooms?
Generally, no, as we are currently limiting the number of guests staying on-site to 45 people, which allows more spacing of guests and utilizing our three levels of bedroom floors. All bedrooms are limited to single occupancy, unless housing multiple guests from a single household or “bubble.”
What are your cleaning protocols?
We are following CT.gov and CDC recommendations and are using EPA approved non-toxic cleaning products. We are paying special attention to high-touch areas and communal areas such as bathrooms, which are cleaned frequently throughout the day.
Do bedrooms and meeting spaces have fresh air access?
Yes, all of our guest bedrooms, meeting rooms and dining rooms have windows or doors with screens that may be opened to bring fresh air in. As this is potentially damaging to our equipment, we ask that this is done minimally.
How are laundry and linens being handled?
For your arrival, each guest bedroom is prepared with a sanitized sheet set, blanket and bed coverlet. Laundry is covered while in storage. Our laundry service is generally compliant with standards set by OSHA.
Is the dining room still self-serve?
We are not currently allowing self-service at the buffet, but our exceptional staff are available to serve guests. Food is kept behind a plexiglass buffet cover, and staff will be wearing gloves and masks. All guests are required to wash their hands and/or use hand sanitizer before entering the dining room.
Our beverage service is self-serve, as allowed by the State of CT. Hand sanitizer and cleaning wipes are always available at the station, and staff are cleaning high-touch areas frequently.
The dining room offers socially distanced seating and our outdoor deck is available in fair weather. Our Executive Chef is fully trained as a ServSafe certified food provider.
Guests can still bring their own supplemental food and snacks, but since they are placed in a shared refrigerator, we ask that you use zippered, labeled bags for storage, and wash hands and/or use hand sanitizer before retrieving items.
What should I do if I suddenly do not feel well while at Guest House? What are your protocols if someone is experiencing COVID-like symptoms?
Guests are asked to inform the emergency contact for their group if not feeling well. Should a guest begin to exhibit potential COVID symptoms, they are asked to stay in their bedroom and notify the emergency contact for the group, who will alert a Guest House staff person. The guest will be supported to leave our site to seek more immediate, local medical care or to return home.